CRM Software Solution

Drive brand loyalty by delivering exceptional client experience,
more personalized marketing and smarter sales

Customer Relationship Management Solution

Fostering digitally augmenting human interactions has become a mandate in our digital world wherein customers expect responses promptly or lose interest in a particular service within no time. To gratify the digital inherents of today, organizations are required to reimagine their relationships with their customers with a fresher perspective across all the major channels and multiple touchpoints.

 

CRM’s have now transformed to smarter, more intelligent, adaptive, mobile and social platforms from conventionally being just a simple system of records comprising of customer data. Today enterprises can make the most of the CRM systems to improve customer experiences, customer loyalties, enhancing productivity of sales, marketing and customer support teams all by leveraging Business Intelligence, Social collaboration, Social analytics and Field services features.  

Build dynamic and long-term relationships with your customers leveraging AIMDek’s personalized CRM services

AIMDek can help with across spectrum of CRM services and solutions – whether you wish to enforce CRM, upgrade your existing systems, make use of CRM platform as the base for other solutions or want to benefit with cloud-based CRM offerings.

We cover and offer a gamut of end-to-end customized CRM solutions that fit perfect for your business needs and enhance every communication within your enterprise as well as with your customers.

AIMDek CRM Offerings

CRM assessment & Consulting

CRM implementation, upgrades & optimization

CRM Support & Maintenance

CRM Analytics & Reporting

CRM Readiness Assessment & Advisory

We meticulously design customer relationship management plan that perfectly coordinates with your business goals and magnifies ROI.

  • CRM Strategy: Executive Business Reviews
  • Business Process Alignment
  • Business Readiness
  • Business Requirement Sessions
  • Software Selection
  • Business/CRM User Adoption Assessments

CRM Implementations, Upgrades & Optimizations

We ensure you lucrative CRM adoption with our end-to-end support for all your CRM initiatives starting from strategizing through to post-implementation enhancements and support.

  • Implementation Services (Cloud, On-Premise, Hybrid)
  • Merges, Migration, Upgrade and Optimization Services
  • Custom Development and Testing
  • Native Mobile Deployment
  • Server Architecture
  • Integration with ERP, BI and other key systems
  • Project Management
  • Change Management
  • Business Process Automation, Analysis & Optimization
  • Training and Knowledge Transfer

CRM Support & Maintenance

We deliver robust end-to-end continuous support  and maintenance services to deliver next generation customer experience while ensuring speedy and full adoption along with maintained competitive benefit

  • End User Help desk Support
  • Administration, customizations and new functionality
  • Remote, on-site, or onshore/offshore hybrid support
  • Custom Development and Testing Services
  • Performance Management

CRM Analytics

We help you acquire improved visibility into crucial segments like customer metrics, sales pipelines, forecasting and marketing campaigns.

  • Data Deduplication
  • Enhanced Dashboard and Reporting
  • Integrated Sales and Financial Analytics (ERP, CRM, BI)
  • Predictive Analytics

Why implement a CRM Solution?

  • Empower your organizational Sales by driving shorter sales cycle, increased deal closing rates and improved customer retention

 

  • Enhance your organizational marketing by increasing campaigning effectiveness, improving organizational efficiency and better key tracking metrics with centralized campaign management and insightful analytics

 

  • Deliver exceptional customer experience by driving customer loyalty with superior customer services into sales, marketing and customer support with a unified single view to the customer

 

  • Amplified insights through social network data and predictive analytics

 

  • Deliver a hassle-free experience across all major points of commerce

Let us help you make the most out of your CRM implementations by empowering you with customer-centric business