Delivering Personalized Patient Experience in Medical Tourism with Salesforce CRM

Case Study: Delivering Personalized Patient Experience in Medical Tourism with Salesforce CRM

Client Overview

  • The Client provides Medical tourism & Health Management services in Singapore. 
  • The client has good alliances with eminent Hospitals, Ayurvedic Clinics, Yoga / Wellness centers, leading doctors and logistics experts. 
  • They have been in this business for the past 10 years. Client handles over 7,000 cases per month besides having affiliations with 50+ hospitals and top-notch doctors.

  • The Client wanted to build medical tourism portal possessing all information about health management & medical tourism. Managing unlimited daily tasks-
    • travel and accommodation, 
    • booking facilities, 
    • medical pre-consultations, 
    • content management, 
    • tickets and transfer facilities, 
    • catering medical services, 
    • overseeing and translating medical reports, 
    • orchestrating everyone (doctors, agents, patients, clinics, hospitals) involved in the ecosystem
    •  securing patient data

 

  • Visitors can easily fetch information about the hospitals, treatments, doctors and top stories of the client and can easily book the appointment.

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