A client is one of the leading healthcare organization in the USA
Immense experience in the healthcare domain, they carry out various R&D for human well being and advancements in the medical industry
Having several patents and pioneering innovations in the healthcare domain to their credits
Business Requirements
The healthcare organization had disintegrated systems wherein EHR/HIS are not in sync with CRM which led to a loss of intelligence about patients, inability to provide the right set of health information to patients and missed business growth areas
There also was a requirement to streamline everyday tasks such as scheduling, insurance management, and collections while enabling the healthcare organization’s reception to focus on patient satisfaction and practice profitability
These bottlenecks clearly called for the integration of clinical data and healthcare organization’s relationship system so as to deliver exceptional patient engagement
