Intuitive Secure Patient Portal for a Leading Healthcare Organization

Case study : Intuitive Secure Patient Portal for a Leading Healthcare Organization

Client Overview

  • The client is a  leading healthcare provider operating in Canada and into operations since 2010 
  • It aims to provide accessible, effective and integrated healthcare system, protect public health and improve the quality of life within the country.

Business Requirements

  • The client’s patients had limited access to their own patient data. 
  • Our client wanted to form a reliable connection with its patients by overcoming the challenges of securing patient information while delivering a user-friendly patient portal. 
  • Patient’s health information requests were processed manually by the organization’s health information management (HIM) department, which could take weeks. 
  • They were keen on increasing the level of accountability, raise practice efficiency to a new level and ensure patient satisfaction with exceptional medical services
  • They raised a requirement for an intuitive mobile app with the following functionalities:
    • Schedule appointments & complete registration forms remotely
    • Access additional information and education material on various issues

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