About Customer:
Our customer is a German Packaging Materials and Industrial Machinery rental service provider. With more than 400+ products in their portfolio, they manufacture and supply industrial and commercial packaging materials across Europe. For distribution, they had a supplier network that helped them fulfill, ship, and deliver bulk orders to their B2B customers.
Outcomes Delivered:
- 17% reduction in order turnaround time
- 45% improvement in customer request handling
- 95% reduction in manual documentation and order fulfillment