As roadside assistance demands grow and customer expectations rise, providers face increasing pressure to deliver fast, reliable, and efficient services. Standard off-the-shelf software rarely provides the adaptability or industry depth needed to address the evolving demands of roadside assistance providers.
At AIMDek Technologies, we specialize in co-developing customized digital solutions built around your operational workflows and strategic goals. With proven domain expertise in mobility, self-service portals, automation, and data analytics, we empower roadside assistance companies to digitize operations, meet SLA requirements, and deliver superior customer experiences at scale.
End-to-End Service for RSA Industry
Customer App Features
- Live Technician GPS Tracking
- 24/7 Emergency Help Access
- In-App Support and Chat
- Secure Digital Payment Gateway
- Job Status Push Alerts
- Service Feedback and Ratings
- Multi-Vehicle Profile Management
- Service History and Invoicing
- Plan Renewal Reminders
- Real-Time Roadside Assistance Requests
Field Technician App Features
- Smart Task Scheduling Tools
- Built-In Route Navigation
- Damage Assessment & Reporting Tool
- Mobile Invoice Generation
- Real-Time Job Status Updates
- Technician Availability Tracking
- Parts and Services Tracking
- Offline Mode for Remote Jobs
- Vendor Credential Onboarding
- Instant Job Assignment Alerts
Company Dashboard Features
- Centralized Dispatch Management Console
- Live SLA Performance Tracking
- Real-Time Operational Analytics
- Automated Workflow Management Engine
- Route and Traffic Optimization
- Technician Productivity Monitoring
- Plan and Renewal Oversight
- Customer Insight and Reporting
- Partner and Vendor Oversight
- Multi-Region Network Management
OEM Dashboard Features
- White-Labelled RSA Platform
- VIN-Based Service Tracking
- Warranty Coverage Verification
- SLA and Network Monitoring
- Roadside Vendor Performance Analytics
- Compliance and Documentation Management
- Predictive Vehicle Component Analytics
- Customer Satisfaction Tracking
- Global Program Management
Custom-Built Roadside Assistance Solutions
Custom RSA Management Platform
Centralized Control for Dispatch, Scheduling, and Field Operations—Tailored to Your Business Model
Uber-Like Mobile Apps for Technicians and Customers
Custom Mobility Solutions for Seamless, On-the-Go Emergency Service Delivery
AI-Enabled Contact Centre Automation
Streamlined Agent Workflows and Faster Customer Resolutions
SLA Monitoring & Service Performance Management
Customizable Tools to Track, Enforce, and Improve Service Standards
Automated Customer Renewal Management
Streamline Retention and Strengthen Long-Term Customer Relationships
RSA Analytics & BI Platform
Turn Operational Data into Actionable Insights for Smarter Decisions
Vendor & Garage Onboarding Portal
Digitally Expand Your Roadside Service Network with Streamlined Partner Management
Fleet Maintenance & Compliance Management
Enhance Fleet Health, Ensure Roadside Readiness, and Stay Compliant
Why AimDek ?
- At AIMDek Technologies, we combine our technical excellence with deep domain expertise in the roadside assistance industry to deliver digital platforms that truly work for your business. Unlike off-the-shelf products, our solutions are specifically designed to address the unique challenges faced by emergency service providers.
- From intelligent dispatch management and technician mobility solutions to fleet maintenance platforms, SLA tracking, and AI-driven customer engagement, we develop systems tailored to your specific operations. Every platform we build reflects your workflows, service priorities, and growth vision.
- We don’t just implement software—we co-create custom solutions backed by industry expertise, ensuring your digital transformation aligns with both your day-to-day operations and long-term strategy.