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Complete Customer Success Process Automation On Salesforce For An Irish Online Ordering SaaS Provider 

Industry - ISVs (Independent software vendors)

About Customer:

With investors like Tencent and Tiger Global Management, our customer is a Food Industry SaaS provider that delivers branded online ordering and customer management ecosystem to on-demand food businesses.   

Customer Insights:

  • Our customer is a unicorn start-up from that provides comprehensive technology solutions to restaurants, delivery and takeout businesses as well as hospitality businesses 
  • Along with branded online web, mobile, and kiosk ordering systems, they also provide QR code order and pay at table systems to thousands of restaurants across Europe 
  • To enable their end-clients with accelerated sales and marketing, our customer provides managed marketing, customer and data management, and digital promotions services       

Outcomes Delivered:

  • 23% reduction in lead turnaround time 
  • 45% improvement in customer request handling  
  • 95% reduction in manual documentation and non-productive data entry 
  • 17% increase in CSM productivity  
  • 8% increase in lead conversion ratio with process automation