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Delivered Personalized Customer Relationship Capabilities To An Automotive Giant With Custom-Built Salesforce CRM 

Industry - Automotive

About Customer:

Our customer is a multinational automotive conglomerate that manufactures automobiles, motorcycles, and power equipment. Managed by more than 2,00,000+ employees across the globe, our customer has set up production and distribution across the globe.  

Key Highlights:

  • Recognized as the largest manufacturer of motorcycles across the globe 
  • They have been awarded customer satisfaction Brand of the year 2021 and 2022 in their Indian region 
  • They have an output capacity of 1,00,000 cars in the Indian domestic market  

Outcomes Delivered:

  • Personalized customer relationships that helped them win “Customer Satisfaction Brand of the Year” in 2021 and 2022  
  • Increase in customer executive productivity with personalized reports and dashboards 
  • Complete team and task visibility and automated vacancy-filling alerts 
  • Salesforce prompts that lead to personalized sales and service to each car owner