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Ensured Personalized Customer Experiences To Automotive RSA Service Provider With Salesforce  

Industry - ISVs (Independent software vendors)

About Customer:

Renowned as a customer experience management company for the automotive industry, our customer has core competencies in Roadside Assistance, Contact Centre Operations, Technology Solutions as well as Data Analytics and Reporting services. 

Statistical Insights:

  • More than 1 million customers and 10 million vehicles assisted for the automotive clients  
  • 30 years of demonstrated history by successfully handling 2 million+ end-customer and client requests  
  • A highly integrated service delivery platform created to deliver real-time mobility and customer experience management services  
  • Customer has more than 109 client programs that are used by 40+ premier automotive giants across Canada and the USA 

Outcomes Delivered:

  • 17% reduction in service turnaround time 
  • 98% customer satisfaction achieved with process digitization  
  • 16% reduction in lead management and service administrative costs