Renowned as a customer experience management company for the automotive industry, our customer has core competencies in Roadside Assistance, Contact Centre Operations, Technology Solutions as well as Data Analytics and Reporting services.
- More than 1 million customers and 10 million vehicles assisted for the automotive clients
- 30 years of demonstrated history by successfully handling 2 million+ end-customer and client requests
- A highly integrated service delivery platform created to deliver real-time mobility and customer experience management services
- Customer has more than 109 client programs that are used by 40+ premier automotive giants across Canada and the USA
- 17% reduction in service turnaround time
- 98% customer satisfaction achieved with process digitization
- 16% reduction in lead management and service administrative costs