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Optimizing Salesforce To Enable Process Automation And Data-Driven Sales Cycle For Testing, Inspection and Compliance (TIC) Service World Leader

Technology - Salesforce

About Customer:

With the goal to make the world a safer and sustainable place, our Norwegian TIC service provider has created a global network of experts and partners in Asia, North America, Europe, the Middle East, and Africa. With Testing, Inspection and Certification as their primary offerings, our customer offers a complete range of testing, cyber assurance, certification, evaluation and international approval services for products and systems across the globe.  Over their 100 years of presence, their global compliance knowledge and elaborative local partner presence have helped customers comply with an increasingly complex set of requirements in more than 150 countries.  

Key Highlights:

  • World-leading provider of TIC (Test, Certification, and Inspection) solutions with services in 150 countries and 7000+ customers from across the world 
  • Personalized and knowledge-driven services, offerings and processes defined for 14 industries 
  • Achieved the ratings of 4.5 Customer Satisfaction from customers spread in 80 countries 

Outcomes Delivered:

  • Process automation reduced manual sales errors and non-productive work hours 
  • 36% increase in pricing accuracy with Salesforce CPQ and sales cloud customization  
  • 25% reduction in lead management and sales administrative costs with workflow automation  
  • 100% customer response rate with team collaboration and sales team defined for accounts and leads 
  • Seamless integration of systems generated real-time access to data for informed decision making