With the third blog in our series, we are going to discuss the benefits of using the Salesforce Manufacturing Cloud.The manufacturing industry struggles to improve integrations, ensure a high consumer experience, and continuously enhance workflows. Salesforce Marketing Cloud can help respond to dynamic marketing transformations.
Read this to know how the manufacturing industry evolved
The rapidly evolving customer landscape and inventive technologies have entirely modified product market placement. For a competitive edge, the manufacturing industry is expected to recognize changing consumer requirements and users’ quest for customized solutions. Manufacturers need to design a compact, reliable, and versatile operating strategy to switch from traditional manufacturing processes to advanced personalized products. This is driven by continuous consumer activity monitoring, problem-solving, seamless integrations, and collaboration.
Salesforce for manufacturing helps you adopt a modern technology the allows extracting insights, making data-based decisions, and rapidly responding to disruptions.
Benefits of Salesforce Manufacturing Cloud
Salesforce Manufacturing Cloud was launched more than two years back with a vision of offering support to manufacturers. As a result, the tool empowers businesses with seamless comprehensive business operations. From the ability to utilize insights for personalization to sales agreement management, Salesforce CRM for manufacturing revolutionizes your business.
1. Purchase and Sales Agreement
Salesforce for manufacturing provides a purchase and sales agreement feature that structures the admin systems according to contract terms. This way you can track target volumes as well as revenue without challenges. You can overview the detailed profile of every client, and streamline your renewal workflows.
Every change in the system related to purchasing and sales agreement is immediately updated in the system to help your team control processed, shipped, and other orders.
2. Problem Handling
Your Salesforce Manufacturing Cloud is intertwined with Service and Sales Clouds in Salesforce, which assures that your customers have complete and focused access to cases and other objects.
Further, call routing helps direct the call to a team member currently free to accept and resolve customer queries.
You can also use metrics at this stage to integrate and paint a comprehensive picture of customer satisfaction, common bottlenecks, and other key factors.
3. Forecasting and Reporting
Paired with its sales and purchase agreement feature, team members have the power to accurately forecast different stages of the consumer lifecycle. This includes opportunities or sales agreements.
This intelligent reporting and forecasting help you understand customer requirements, which leads to better personalization.
4. Advanced Analytics
Businesses can easily integrate their Salesforce Manufacturing Cloud with their existing ERP systems, which improve analytics. You have integrated and comprehensive order data. This information can be compared with actual numbers extracted from the ERP system; creating a powerful valuable tool for analytics.
Further, Einstein analytics help you deeply understand account trustworthiness, compliance, product performance, and other such insights. Einstein analytics are tailored to the sales agreements and account management, which helps you know about the contributing and most valuable accounts for the business income.
Ideally, since you have central access to your entire data, you can quickly know problems, find opportunities, identify high-growth sectors, and serve your customers better.
5. Enhanced Customer Experience
Through all the above features, we are expecting to improve customer experiences and enhance customer services. Salesforce Manufacturing Cloud drives customer relationships. You can track user details, identify cross-selling opportunities at different stages of the customer lifecycle, and know exact consumer requirements.
This way you can modify your product manufacturing, marketing, and sales strategies – and build enhanced customer experiences.
6. Simple Communication and Collaboration
Salesforce Marketing Cloud is designed to help different business siloes coordinate and work together. Your business departments can receive updated data, which helps collaborate without latency. This means you can create an entire customer engagement model driven by unified omnichannel experiences where customer communications are synced to every department.
Tableau CRM For Manufacturing
Tableau CRM for Manufacturing powered by Salesforce helps you make smart decisions, and share and collaborate with data.
- Know the ROI and performance of your incentive program from the CRM only.
- Optimize main incentive programs and improve profitability.
- Utilize actionable insights for account teams to improve relationships.
More details on Tableau CRM for Manufacturing:
Tableau offers analytics app and dashboard templates with Customer 360, which helps you extract valuable and actionable insights. Every team in your office can utilize data to decide the flow of work.
With Tableau, your team has the power to deeply analyse data, know more about the business efficiency, and find effective ways to align customer communications. You can make data-driven strategic decisions that lead you to success.
The manufacturing industry has experienced a major disruption ever since the pandemic. With Salesforce Manufacturing Cloud and Tableau CRM for Manufacturing, it is possible to lower manufacturing costs, improve workflow efficiency, and optimize customer communications.
AIMDek Technologies is a well-known Salesforce consulting partner with industry experience in the domain. We have a range of certified subject matter experts who help you implement Salesforce for manufacturing solutions & smart manufacturing solutions without any hassle.
Read how smart manufacturing benefits the manufacturers
We have previously helped a range of businesses use Salesforce Manufacturing Cloud to improve operational business efficiency. You can get a quote now!