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Salesforce recently launched updates for its Health Cloud for Patient Management in August. Since then, everyone is willing to know what is Salesforce Care from Anywhere.From the name, we can guess that it offers patient care facilities from anywhere (Read: remotely).
In 2015, Salesforce first introduced the Salesforce health cloud for patient management. It was launched as a patient management tool that allowed healthcare providers to connect with patients without any hassle.
The new updates to this tool were launched in a recent conference with Healthcare Information and Management Systems Society (HIMSS) helps patients connect with healthcare providers using generated data. The healthcare providers can view this patient-generated information from a dashboard created to advanced remote patient monitoring and care.
This article will explore the concept of Salesforce for Healthcare management anywhere.
Understanding The Concept Of Salesforce Care From Anywhere.
While the company is already offering patient 360 solutions with Salesforce HealthCloud for a long time now, it has launched new care from anywhere update. This update connects patients, healthcare providers, and other stakeholders anytime from anywhere.
This is an always-on or available system allowing patients to generate and update healthcare data remotely on the platform. From this platform, doctors and healthcare providers can check details and offer immediate care to patients in need.
We have already experienced this type of innovation in many other industries. For healthcare, this means streamlined operations and improved healthcare outcomes for everyone.
How Salesforce for Healthcare Offers Positive Health Outcomes?
For many years now, the healthcare industry has struggled to meet the digital innovations occurring in other industries. Fortunately, after the pandemic, digital transformation improved and Salesforce brought always-on patient care solutions. This platform integrates the efforts of healthcare providers, care coordinators, pharmaceutical companies, and patients in one place.
Due to the ability of this Salesforce healthcare solution, trusted relationships can be created between healthcare providers and patients. It will change the fundamental basis of the patient-doctor relationship. Let’s see how:
Patients today require an advanced personalized experience in everything. But, due to the lack of technology in healthcare, the industry is used to facing a lot of challenges. With Salesforce healthcare solutions, healthcare providers have the ability to integrate Care from Anywhere and provide this personalized experience.
Salesforce Health Cloud has the power to pull data from various sources, including wearables, medical devices, etc. This improves the experience delivered to the patient by the provider. All this information helps curate a personalized healthcare plan for each patient.
This virtual care plan helps with the self-scheduling of appointments. The tool automatically suggests the right time for an appointment, which reduces admin costs of no-shows, delays, etc. The healthcare provider can review the medical history of the patient before they visit to make the visit quick and hassle-free for the patient.
Salesforce Health Cloud for Patient Management is compliant with HIPAA. This is extremely important to keep patient data secure and free from cyber threats. The feature reduces the pain for the IT team and doctors accessing the platform or dashboard.
Features Of Salesforce Health Cloud for Patient Management
Salesforce for Healthcare has additionally launched the following offerings for care from anywhere. Check how these offerings can aid patient management:
1. Remote Patient Exception Monitoring
We all remember going to the office of the doctor, getting vitals checked, and handing over the reports. Remote Patient Exception Monitoring for Health Cloud helps care providers to extract data of patients remotely and fill healthcare gaps. This means they can check the vital signs of the patients remotely, such as blood glucose levels, heart rate, etc.
For example, if the patient is suffering from high A1C levels, their healthcare provider can set up a map to achieve better health. Every detail of this journey can be mapped online through connected devices.
2. Intelligent Appointment Management
Did you know that no-show appointment cost up to USD 150 billion in a pre-COVID world?
Intelligent Appointment Management for Health Cloud aids this issue by offering a provision to schedule appointments via a self-service or agent-assisted channel. The patient can decide whether they need to book an appointment from their desktop, laptop, or mobile. The executive on-call can select the type of visit, share available slots, and cater to customer requests in real-time. The platform will also add pre-visit queries or FAQs accordingly for patients to clarify doubts before visiting the healthcare provider.
3. Medication Management
A lot of physicians follow up on medication manually. This means that there is a range of patients who don’t really adhere to medication guidelines correctly. Do you know that non-adherence to medication costs up to USD 290 billion to patients in the US?
With the help of Medication Management for Health Cloud, Salesforce offers a detailed view of patient records for proper care. Through the management tools, physicians can check the details of the history of medication. Based on this, they can follow up and allow the patient to pursue better healthcare.
With this, Medication Management for Health Cloud also uses RxNorm that helps standardize medication identifiers for patients. This helps patients know a normalized name for branded and generic drugs.
Salesforce Maps equip operations teams to choose efficient routes, plan territories, and streamline their admin work with effective mapping. This tool also allows in-home care and healthcare organizations to secure patient health data while still creating optimum routes according to user needs.
Salesforce Health Cloud for Patient Management offers Salesforce Order Management and Salesforce B2C Commerce to provide a personalized experience for patients. Companies can use it for B2C commerce, stay HIPAA compliant, and maintain the security of patient records.
Salesforce Health Cloud for Patient Management allows the healthcare industry to connect with the patient in a feasible and personalized manner. Care from Anywhere aids patients and healthcare providers to receive and offer the best possible care.
If you want to implement this solution in your organization, we can help you. AIMDek Technologies is a leading provider of Salesforce Health Cloud consulting. We are a Salesforce Partner, which equips us with the knowledge and subject matter expertise to help you implement the right solution in the right way. We can help you improve communication and aid your operational efficiency. For more information, connect with our experts.