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Technological advancement is transforming the healthcare industry at scale. It has changed the way healthcare data is stored and patient care delivered to administrative management while complying with all the regulations. The wave of health cloud in the healthcare space is delivering a hassle-free experience to all the stakeholders involved. Its adoption is accelerated post-pandemic to deliver better patient care without visiting the hospitals.
Salesforce health cloud is a powerful solution to connect all the data sources, analyze data digitally, and streamline the information exchange between two parties thereby closing the communication gap that leads to improved doctor-patient interaction and care delivery.
Let’s understand how Salesforce health cloud benefits the healthcare industry from different angles.
What is Salesforce health cloud?
Salesforce health cloud is an integrated solution created for patients, admin, healthcare specialists, and staff leveraging the power of mobile, cloud, and social technologies. Going beyond CRM services, Salesforce healthcare solutions facilitate connected patient engagement, smart decision-making, patient management with all the data sources connected, and other tasks.
The data stored in the Salesforce healthcare cloud comply with HIPAA regulations while following the HL7 method. It ensures data remain secured with all security measures taken.
What does the Salesforce healthcare cloud feature?
The features of Salesforce for healthcare are aimed at improving patient engagement with smooth communication, easy access to information, and personalized care. The features that are making it possible.
360-degree of patients
Real-time access to patients’ data such as health history, treatment plans, drugs prescription, medical records, and care team networks enable providing accurate treatment to patients.
All the data generated in healthcare organizations such as the patients’ health history, lab results, medical prescriptions, and others are stored digitally and remain protected with HL7 integration.
Care team assistance
Patient data is analyzed to identify risks and create custom care plans before setting up consultation appointments. Also, the healthcare professionals get alert for any variations found in the patients’ health status to take necessary steps.
All of the Salesforce services are HPAA compliant which mitigates the risk of data loss or data theft.
How does the Salesforce healthcare cloud enhance patient care?
Deliver individualized services
Eliminating data silos, service delivery delay, and inconsistencies, the Salesforce health cloud solution paints a 360-degree picture of the patients from appointment booking to discharge that enable providing customized services to every patient. As the data is stored in the cloud, the HCPs can deliver better care that helps in improving service efficiency.
Enhance patient experience
The unified view of data improves the visualization into the patients’ demographics and clinical data so that the healthcare team can deliver quality care. Salesforce solutions aggregate data from multiple sources to identify gaps in the treatment journey and gain actionable insights. The privileged access to clinical and non-clinical data ensures data remain secured.
The support for Healthcare Interoperability Resources (FHIR) record merge capabilities resolve the problem of fragmented records of every single patient. Cutting through fragmented systems, the clinician can provide personalized care, which improves the patient experience.
Enhance patient engagement
Thanks to the Salesforce solution that has made real-time communication with caregivers, nurse, or hospital possible through the channel that patients prefer the most. Combining the data from all the sources reveals the healthcare professionals if proactive actions are required to reduce the risk or not.
It enables knowing remotely if the patient needs to be admitted to the hospital and then the accommodation facility is done before the patient reaches the hospital so that immediate care is provided. Preventive healthcare practice engages the patients and improves the chances of visiting the same hospital the next time.
Build patient communities
With Salesforce health cloud solution deployment, healthcare organizations can build patient communities that help in improving patients’ health and data safety. Also, it helps in identifying the best healthcare professional that provides the best treatment to the patient.
Salesforce consulting services help healthcare organizations get benefited from real-time communication between patients and healthcare professionals that’s facilitated under the Salesforce health cloud solution. The direct connection with healthcare professionals instills trust and confidence in patients.
Patient’s risk management
Salesforce healthcare solutions enable healthcare professionals to set risk factors in every patient journey digitally. When certain factors in high-risk patients are found going beyond normal, decisions are taken proactively to better handle the case and reduce the probability of consequences before they worsen the patient’s health.
The Salesforce consulting company helps healthcare organizations to provide optimal healthcare facilities with a custom patient program. The patient-specific program includes addressing the individual demands of the patients, managing digital consent, enabling omnichannel communication, and reaping registration program advantages.
Improve clinical insights
Text analytics feature in Salesforce solution helps healthcare organizations to avail of the natural language processing technology. Organizations can get unstructured data organized and drive insights from the same.
The valuable information stored in unstructured clinical documents is found and labeled, and then transformed into bundles of interconnected FHIR resources that adhere to healthcare regulations. This way both- structured and unstructured data get analyzed and clinical insights are improved, which in turn enhances clinical operations effectiveness.
Empower team collaboration
As healthcare professionals need to handle multiple patients in a limited time, it’s difficult to deliver quality care in the absence of visibility into planned activities so that they can plan consultations accordingly. Salesforce health cloud consulting help healthcare organizations create a patient-care-centric workplace to organize appointment and follow-ups with intuitive charts.
AI and ML frameworks enable organizations to automate data extraction that accelerates business processes.
How AIMDek can help you harness the potential of the Salesforce healthcare cloud?
Undoubtedly, the Salesforce health cloud has helped healthcare organizations to supercharge the patients, staff, and caregivers’ experience with streamlined access to information. It enables patients to have more control over the treatment journey, healthcare data, and others, which results in efficient care delivery.
AIMDek is a certified Salesforce consultant that has helped many healthcare organizations globally with Salesforce health cloud consulting services for successful Salesforce implementation. The company renders Salesforce consulting services after understanding healthcare objectives for Salesforce solutions so that organization can achieve the results as expected.